Terms and Conditions
Hy-Line Cruises reserves the right to change these Terms and Conditions at any time without notice.
Transportation of passengers and their accompanying luggage is provided by Hy-Line Cruises. The Company reserves the right to refuse tickets or vouchers that the Company deems mutilated, lost or stolen. The Company’s responsibility is limited to passage from port to port. No action against the Company, vessel, agent or either shall be maintained for injury to the passenger unless written notice of the claim is delivered to the Company within three (3) days after debarkation of the passenger. Infants are between 0 and 4. Children are between 5 and 12.
Schedules:
For your convenience, Hy-Line Cruises adheres to schedules and runs on time. Hy-Line Cruises is not responsible for inconveniences caused by weather or unforeseen problems. The Company reserves the right to substitute another vessel for any reason. All schedules and rates are subject to change without notice. Our schedules are posted on our website: https://hylinecruises.com/
Reservations:
Please arrive at least 45 minutes prior to departure for drop-off, parking and ticketing. Reserved tickets can be picked up at the ticket office at any time after they are made, but must be picked up from the ticket office no later than 30 minutes prior to departure. Passengers who have not boarded or who are not ticketed and in line 15 minutes prior to departure may have their tickets released to standby passengers. Any reservations not claimed prior to the boat’s departure time will be considered a No Show. No Show Reservations will be moved to open-ended and valid for one year subject to a reuse fee of $5.00 per passenger, per leg.
Reservations are not refundable on or after the day of departure. You can, however, use the reservation for up to one year from the original sailing date. Reservations cancelled by 5:00pm on the day prior to departure are refundable, less a service charge of $5 per ticket.
There is no fee to change a reservation prior to sailing, however you must contact the reservation office.
Cancellations or changes may be made on-line at hylinecruises.com if you are a commuter or agent or by calling our Reservation Center at:
Hyannis: (508) 778-0404
Nantucket: (508) 228-3949
Toll Free: (800) 492-8082
Check-in:
Boarding pass(es) must be printed out or shown on device (screenshots do not work). Please arrive at least 45 minutes prior to departure for drop-off, parking and ticketing. Passengers who have not boarded, or who are not ticketed, and are not in line 15 minutes prior to departure may have their tickets released to standby passengers.
Group Sales:
At this time, we are unable to accept group reservations online. Groups of 20 or more paying passengers should call our Group Sales office: (508) 778-2688. Hy-Line Cruises’ Group Sales Manager, Dee Forand, will be pleased to assist you. Please note: for discounted group rates, all persons must travel at the same time. Group Tickets are valid only on the departures for which they are issued.
Security, Parking, Luggage, Bicycles, Pets:
Requirements of the Marine Security Act of 2002, Homeland Security and the U.S. Coast Guard include random screening of passengers, luggage and carry-on items. Passengers are advised to plan on an arrival time that takes into consideration the possibility of these pre-boarding requirements. Passage may be refused if a security risk is determined by Company Security. Please refer to Maritime Transportation Security Act, MTSA 2002, 33 CFR, 104 and 105.
Hy-Line Cruises owns and operates its own parking lots along Ocean Street. A limited portion of these on-site lots is available to reserve in advance while the rest is saved for day of sailing purchase. If you have reserved parking, please come to our terminal first to obtain your parking tag. Parking tags are issued only from the main terminal, not the individual lots. On the day of sailing, Ocean Street parking is only sold from our terminal. Any parking operators selling parking directly from lots along Ocean Street are not affiliated with Hy-line Cruises. Our rates are charged at a per-vehicle, per-calendar day basis.
A limited number of bicycles will be carried on our Nantucket and Martha’s Vineyard vessels at the rate quoted in the Company literature.
Pets are allowed on board our island-bound ferries except in the Captain’s View section of Greylady IV. There is no fee for pets, however, they must be properly leashed and are not allowed on the furniture.
For safety reasons, passengers are not allowed in the luggage area when the vessel is underway. Passengers are requested to use hand rails while on board. Hy-line reserves the right to turn away anyone under the influence of alcohol or otherwise intoxicated. Hy-line also reserves the right to close liquor sales when deemed necessary.
Dock and Parking Location:
Hy-Line Cruises
220 Ocean Street
Hyannis, MA 02601 USA
Administrative Offices:
Hy-Line Cruises
22 Channel Point Road
Hyannis, MA 02601 USA
For more information or a printed brochure, please fax us your request, along with your name and address or fax number. You can also e-mail us at:
info@hylinecruises.com
Phone: (800) 492-8082 or (508) 778-2602 FAX: (508) 778-9854